ITIL Awareness - Evening Class

September 11, 2018
6:00 PM CDT - 8:00 PM CDT
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Alamo PMI Learning Center & Offices
6609 Blanco, Suite #240
San Antonio, TX 78216

Date: Sept 11th and 13th
Time: 6:00pm - 8:00pm
Course Length: 4 hours

Capacity: 15 seats
PDUs: 4





Total PDUs






Course Cost
Alamo PMI members: $175.00
   Non-Alamo PMI members: $225.00

Course Instructor: Peter Hottenstein, PMP, PMI-ACP, ITIL

Course Description 
The purpose of the ITIL Service Management Awareness course is to enable service providers to deliver key service management messages to large audiences during periods of organisational transformation or service management transition. With the correct conditions this one day, seminar style overview course can easily accommodate up to 100 delegates.

The Service Management Awareness course provides very high level information and focuses on primary concepts and principles of the Service Lifecycle; as such it does not provide an examination. However, the accompanying delegate courseware includes comprehensive self-study materials which may help prepare individuals with high levels of ITIL awareness for the Service Management Foundation exam. It should be noted however that the purpose of this course is not to prepare delegates for certification. If this is the desired result then the Service Management Foundation course should be chosen.

Course Objective
This course is designed to provide a high-level overview of ITIL and enable delegates to understand how an integrated IT Service Management framework might be utilised to achieve IT business integration, cost reductions and increased productivity. The areas that this course is designed to cover are:

· An introduction to ITIL, its strategic and operational benefits
· An overview of the ITIL certification scheme
· Service Management as a practice
· The ITIL Service Lifecycle
· Generic ITIL concepts and definitions
· High-level overview of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
· A high-level review of the ITIL Service Management functions

Target Student
The audience for the Service Management Awareness course includes individuals who require a high-level overview of the ITIL: 2011 framework:

· Both IT and business people will benefit from this course
· Those requiring a basic awareness of the ITIL framework
· IT professionals or others working within an organisation that have adopted an ITIL approach
· Anyone involved in or contributing to an on-going service improvement programme
· Those who need an appreciation of how ITIL can be used to enhance the quality of IT service management

Attendees will receive the following:
- Course workbook
- Coffee, water, sodas

There are no prerequisites for this course.

Delivery Method
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities and exercises.


Peter Hottenstein, PMP, PMI-ACP, ITIL

Peter is a portfolio,  program and project manager for WellMed Medical Management. He is also consulting on major ITIL Service Management implementations and integrations with various acquired business units. Prior to WellMed Peter worked for Pabst Brewing and the US Army’s Morale, Welfare and Recreation organization as a PM, coach and mentor for the enterprises. He has consulted for various companies in San Antonio for Project, Program, and Portfolio management as well as ITIL process implementations. He began his project management career in the US Air Force and continued as a project and program manager for Southwest Research Institute. He was one of the first 500 people to attain the PMI-ACP certification. Peter has a BS in Business, an MBA, and an MS in Software Engineering. He has been an Alamo PMI Chapter officer since 2005 serving in various board positions and supporting the education and training functions of the chapter throughout his tenure.

Alamo PMI Chapter membership
If you would like to become an Alamo Chapter member, you must first become a PMI member. Visit to register as a PMI member. During your registration you will be given an opportunity to join a chapter. Be sure to select Alamo PMI as your chapter. Note: Your membership data may take up to 2 weeks to be updated. If you join the Alamo PMI Chapter, send an email to and ask them to update your profile so you'll receive the membership discount when you register.

To see additional courses offered by Alamo PMI, go to

Cancellation Policy: Refunds for this event will be given to attendees who email a cancellation request to at least 72 hours prior to the start of the event.



Course Agenda