Alamo PMI Monthly Meeting - In-Person - July 2026

Speaker: Dori Eversmann

Location: Aggie Park Event Center
Time: 6-8:00 PM CST
Topic: A Complaint Free Team: How to Turn Complainers into Collaborators
PDU Info: Power Skill – 2 PDU 

 

Bio:

Dori Eversmann is a speaker, facilitator, and coach who helps leaders strengthen their
communication skills and leadership presence. She works with managers and teams
committed to building cultures of healthy communication and creating teams with high
trust. Dori founded, grew, and sold an accounting services company while also
dedicating more than two decades to leadership roles in nonprofit organizations. Along
the way, she discovered that truly effective communication begins when we rise above
complaining, blaming, and negativity.

 

Title
A Complaint Free Team: How to Turn Complainers into Collaborators

Session Description
In this engaging and inspiring presentation, you’ll discover how to recognize the
motivation behind complaints and, most importantly, how to redirect these negative
complaints into positive collaboration.
Most people deal with dozens of complaints every single day leaving them feeling
drained, burned out, and emotionally ragged. The combined stress of all this
complaining leads to diminished job performance, lower morale, and higher turnover
costing organizations billions of dollars every year.
It’s vital that team members learn to recognize the hidden emotional need behind
complaints and deal with them rather than being side-tracked and dragged down by all
the griping. More than just an engaging speech, you’ll receive real-world tools, tips, and
practical takeaways that will provide lasting positive change within your organization.

Key Take-aways
Participants will leave with:
- An understanding of the five core motivations behind complaints, encapsulated in
the G.R.I.P.E. framework (Get attention, Remove responsibility, Inspire envy,
Power, Excuse Poor Performance)
- Practical tools to redirect negative conversations into constructive, solution-
focused dialogues
-Techniques to cultivate a culture of gratitude and accountability, leading to
improved morale and reduced turnover